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What will my DIRECTV bill look like? |
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This sample bill will help you understand all the items on your monthly statement. |
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How are customers billed for DIRECTV® programming? |
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DIRECTV bills each month for most services. They bill for a full month of service at the start of your billing cycle. Pay per view movies and events appear on your bill after you order them.
Payments are due approximately 20 days after they send bills. |
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When will I be billed for my DIRECTV® service? |
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Your first bill will arrive a few days after you start your DIRECTV® service. Your billing cycle begins on the day your service is first activated. Starting on that date every month, you are billed for the next full 30 days of service. Any changes you make mid-month will produce partial-month credits for service we already billed you for but you did not use. For any new service you add, you'll see a partial-month charge as well as a normal full charge. The partial-month charge serves to catch up with your regular, full-month cycle.
Because your billing cycle is tied to the date your DIRECTV service was first activated, your billing statements may be issued on a different day than those of other customers. This means that your payment due date may be different, too.
If your payment due date is not convenient for you, consider paying your bill automatically through Electronic Funds Transfer (EFT) or credit card each month. This simplifies your bill paying routine, keeps your DIRECTV account current and saves postage. However, an EFT or credit card payment does not change your billing cycle. |
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Why am I suddenly being billed for old pay per view purchases? |
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If you have not maintained a continuous phone connection to your DIRECTV® Receiver, you may have a backlog of pay per view purchases that cleared once you did make the connection.
Make sure your receiver is continuously connected to your land-based phone line to avoid pay per view billing confusion.
Still unsure about the purchases? Perhaps somebody else in the household ordered movies and forgot to tell you. Just pick up your remote control and review your purchase history with your DIRECTV® System on-screen menus. Your owner's manual tells you how.
Please note that your DIRECTV® Receiver must be connected to a land-based phone line at all times in order for you to be authorized to make pay per view purchases using your remote control. |
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If I have more than one receiver, do I pay a full monthly subscription for each receiver? |
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No. It's only $4.99 a month for programming on the second and each additional receiver in your home, provided all your receivers are continuously connected to a land-based phone line. |
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How do I pay my bill? |
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When you register with DIRECTV.com, you can manage your account online. In addition to paying your bill, you can view your current and past DIRECTV billing statements, view recent transactions and set up automatic billing plans 24 hours a day, seven days a week.
DIRECTV also offers convenient payment options, including Electronic Funds Transfer, which automatically deducts your DIRECTV payment from your checking account each month. You can also establish a recurring credit card payment to settle your bill each month, or you can pay by mail or by phone.
Credit card, debit card or immediate one-time electronic "check" (EFT) payments made online at DIRECTV.com, or on their automated phone system, post immediately to your account.
Credit card, debit card or check-by-phone payments made with a representative post immediately, but are subject to a $5.00 phone-assistance fee.
Future online one-time check (EFT) payments can be scheduled in advance of your payment date. (Please allow up to three banking days after the scheduled date for the payment to post to your account. Banking days do not include banking holidays or weekends.)
Mailed payments with your remittance stub will post the same day they arrive at the payment center. Please allow up to three to five days for post office processing, not including Sundays or holidays. |
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I don't want to receive a paper bill, since I pay automatically. How do I stop the paper? |
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To "turn off" your paper bill, sign in at DIRECTV.com and go to "Recurring Payment" in the "My Account" menu for all your convenient online options. |
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Which credit and debit cards does DIRECTV accept for payment? |
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DIRECTV accepts Visa, MasterCard, American Express and Novus/Discover. You can use your credit or debit card to pay your bill online, or they can set up your account to bill your credit card automatically each month. |
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Where should I mail my payment? |
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You should mail your payment to the address that appears on your DIRECTV bill. |
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How can I pay my bill at the last minute? |
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If you register at DIRECTV.com, you can pay your bill online.
Online payments made by credit card, debit card or one-time electronic "check" (EFT), or payments made through our automated phone system, post immediately to your account. To use our automated phone system, just call the number listed on your bill and follow the prompts.
Credit card, debit card or check-by-phone payments made with a representative post immediately, but are subject to a $5.00 phone-assistance fee.
If you set up a recurring credit card or EFT payment plan, you will never have to worry about paying your bill at the last minute as your account will automatically be paid on a specific day each month.
You can also use one of these quick delivery methods to send us a payment: an overnight service, Priority Mail service, Western Union Quick Collect or MoneyGram ExpressPayment.
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What happens if my payment is late? |
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If your payment is not received by the due date that appears on your DIRECTV billing statement, your account will be considered past due, and you may be charged a late fee of up to $5.00. Note that the outstanding balance shown on your bill is due in full each month. If your payment is substantially past due, your DIRECTV service may be downgraded or disconnected.
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What should I do if my DIRECTV service has been disconnected and I want to reconnect it? |
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Please review all your payment choices. If you want to reconnect service quickly, sign in at DIRECTV.com and click on "Pay Today" to make a credit card, debit card or one-time electronic "check" (EFT) payment. You can also use our Automated Phone System by calling the number listed on your bill and following the prompts. After you make your payment, it will take up to one hour for your services to be reactivated, so please be patient.
If you choose to make a payment over the phone with a DIRECTV representative, a $5.00 phone-assistance fee applies. |
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Why is the amount on my bill sometimes different from the amount I see on DIRECTV.com or hear from the automated phone system? |
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If you make a pay per view purchase or change your service after your bill posting day, it may not appear on your current statement. |
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What are partial-month charges and credits? |
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DIRECTV bills you for a full month of service at the start of your bill cycle. Any changes you make mid-month will show as charges or credits to catch your service up to your regular, full-month cycle.
Added a service? You'll see a partial-month charge from the date you added the service to the end of that bill cycle, plus a full-month charge for the start of your regular bill cycle.
Canceled a service? You'll see a partial-month credit for what you were already billed.
Changed from one service to another? You'll see a partial-month credit for the old service and a partial-month charge for the new service in the same period. The new service will also show a full-month charge for the start of your regular bill cycle.
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How can I find out my account balance? |
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When you register with DIRECTV.com, you can manage your account online. One of the benefits is that you can look up your account balance whenever you choose. You can also call DIRECTV at the number listed on your billing statement and follow the prompts on their automated system to find your account balance. |
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How can I tell the difference between a credit and a charge on my bill? |
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A credit has a minus sign before the amount. (Example: -$34.00.) |
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To control when I make my payment, can I change my bill date? |
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No, but you can schedule a future "check" (EFT) payment. Just sign in at DIRECTV.com and click on "Future One Time Payment." (Please allow up to three banking days after the scheduled date for the payment to post to your account. Banking days do not include banking holidays and weekends.) |
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How do I keep my DIRECTV service when I move? |
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Moving? Leave your dish and just take the receivers. DIRECTV will send you a new dish and install it and your receivers in your new home. (Programming, pricing, terms and conditions are subject to change.) |
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When I try to order pay per view, I get a message that I have exceeded my credit limit. What can I do? |
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Your DIRECTV® System lets you watch some programming before you pay for it, such as pay per view movies or events. This credit is available the moment you activate your DIRECTV account and gives you immediate access to our popular services. The best way to increase your purchase limit is to use one of our automatic payment services. This way, you never have to worry about a late payment and your credit limit will be considered with the next automatic review of your account.
If you want to order pay per view programming and you have exceeded your current limit, you can order online using a credit card. You can also order pay per view programming by calling the number on your bill and using our automated phone system ($1.50 order-assistance fee may apply) or speaking with a representative ($5.00 order-assistance fee may apply). |
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